Network outage
NAB suffers internet banking outage
Thousands of the bank’s customers were left locked out of their accounts due to an unknown issue.
- by David Swan
Latest
Analysis
Analysis
Data deleted: UniSuper outage raises lockout fears
Members of one of the nation’s largest superannuation funds have regained access to their funds, but there are new questions about the Australia’s reliance on three US tech giants.
- by David Swan
Analysis
Telecommunications
Optus desperately needs a reset. Here’s what comes next
Australia’s second-largest telco is priming for a much-needed reboot after suffering the nation’s worst data breaches and telecommunications outages.
- by David Swan
Telstra lifts lid on ‘unacceptable’ triple-zero outage
CEO Vicki Brady says basic errors were behind the outage that left more than 100 Australians unable to contact triple zero, including one man who passed away.
- by David Swan
Updated
Social media
Facebook, Instagram, Messenger and Threads logins restored after outage
A technical issue caused widespread login issues for a few hours across Meta’s social media platforms early on Wednesday.
How your suburb’s mobile and internet connection compares to the rest of Sydney
For the first time, a NSW government index allows residents to gauge the best and worst suburbs for digital connectivity across the state.
- by Heath Gilmore and Nigel Gladstone
Updated
Westpac Banking Corporation
Westpac outage leaves customers unable to access online banking
Westpac customers were cut off from the bank’s online services following an outage on Monday night that stretched into the early hours of Tuesday.
- by Esther Han
Customers to weigh in as Optus disruption comes under microscope
The government is calling on consumers and impacted businesses to have their say on the Optus outage that affected some 10 million Australians.
- by David Swan
Analysis
For subscribers
Less than ‘match fit’ Optus pays a heavy price for failure
The end of Kelly Bayer Rosmarin’s tenure as chief executive at Australia’s second-largest telecommunications company can be traced back to one word.
- by David Swan
Analysis
Decision making
The lessons Australia’s CEOs are failing to learn
What remains surprising is how often companies and chief executives fail to learn lessons from past crises even though corporate Australia is littered with them.
- by Anne Hyland
Paul O’Sullivan, ‘the Godfather’ of Optus apologises for network outage
O’Sullivan, who has worked with Optus for three decades, said he won’t be following Kelly Bayer Rosmarin out the door, but the decision is Singtel’s to make.
- by Anne Hyland